Returns & Exchanges

When placing an order with Emmaline's, you are agreeing to these terms and conditions. 

We accept returns, for in store credit, and exchanges up to 14 calendar days from the time of it's arrival if purchased online, and the day of purchase in store. 

    • Items cannot be washed or used. 
    • Items cannot me embroidered or heat pressed. All embroidered and heat pressed items are made custom for you. 
    • Items must still have the tags on them.
    • Items can NOT be sale items.
    • Items cannot have a pet or smoky smell. 
    • Headbands, hats, bath balms, gift cards, cosmetics, intimates, bras, camisoles, slips, shoes, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

We do not refund for shipping costs. 

Personal Monograms

All personal monogram items are FINAL. 

You are responsible for ordering your item(s) correctly. We are not responsible for any incorrect instructions you may provide.

Sorority Embroidered Items

All sorority embroidered items are FINAL. These items are custom made for you. 


All sale items are FINAL. If you purchase it at a discounted price, it is considered a Sale item. 

Add-ons and re-orders

You cannot add-on to your individual order. You can place a second order that will be processed separately from your initial order.

How should I send my return back?

Please send returns to

163 River Street 

Chattanooga, TN 37405


1819 Cumberland Avenue 

Knoxville, TN 37916