Returns & Exchanges

When placing an order with Emmaline's, you are agreeing to these terms and conditions. 

We accept returns, for in store credit, and exchanges up to 7 calendar days from the time of it's arrival if purchased online, and the day of purchase in store. Returns are only available for IN STORE CREDIT, if returned in 7 day return period. If returned or exchanged afterwards, they will not be eligible for return or exchange.

    • Items cannot be washed or used. 
    • Items cannot me embroidered or heat pressed. All embroidered and heat pressed items are made custom for you. 
    • Items must still have the tags on them.
    • Items can NOT be sale items.
    • Items cannot have a pet or smoky smell. 
    • Headbands, hats, bath balms, gift cards, cosmetics, intimates, bras, camisoles, slips, shoes, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

We do not refund for shipping costs. 

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you and is good for 60 days. Items purchased with store credit are final sale. 


  • Orders cannot be changed, modified or canceled after checkout. If they are canceled, you will receive in store credit. 
  • We will only accept one coupon per order. 
  • If you have any questions prior to purchase or after, please email or call 423-503-0254

Final Sale Items 

  • Monogramed/Custom Items 
  • Sale Items 
  • Holiday Items
  • Shoes 
  • Headbands 
  • Bath Balms
  • Candles 
  • Intimates 
  • Bras
  • Camisoles 
  • Tights
  • Final Sale/Clearance 


Personal Monograms

All personal monogram items are FINAL. 

You are responsible for ordering your item(s) correctly. We are not responsible for any incorrect instructions you may provide.

Sorority Embroidered Items

All sorority embroidered items are FINAL. These items are custom made for you. 


All sale items are FINAL. If you purchase it at a discounted price, it is considered a Sale item. 

Add-ons and re-orders

You cannot add-on to your individual order. You can place a second order that will be processed separately from your initial order.

Defects or Problems With Your Order?

  • If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling , or incorrect sizing.
  • Exact colors of merchandise may vary due to photography, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary due to where they are cut. These situations do not qualify as defects and the buyer will pay return shipping if a return to our store is attempted. 

How should I send my return back?

Please send returns to

133 Frazier Avenue

Chattanooga, TN 37405  

Damaged Items 

Damaged items must be reported within two days of the receipt of your order. Please email us at and forward photos of any damage.